Hyatt Place Charlotte Airport/Lake Pointe

We enjoyed our stay. Great hotel, with large, clean, and comfortable rooms. Breakfast items are of great quality from coffee, eggs, Greek yogurt, fresh squeezed orange juice, milk and oats milk, French toast, blueberries, etc. It sort of reminded me of what Hyatt breakfasts used to before the Pandemic. The large gym has everything you need (treadmills, machines, dumbbells) for a complete workout routine. We will return. The hotel has a Microwave in the breakfast area available at all times. For those complaining about the lack of microwave in the rooms, Hyatt hotels do not have microwaves in the rooms. They do have small fridges, and a microwave is always available in the Lobby.

My husband and I got stuck in Charlotte and the Hyatt Place Charlotte Airport was the hotel they put us up in. We got in at 1:30am, Staff was quick and knew the drill, room was spacious with plenty of room for the two of us. When we got in, we scheduled the shuttle for the next morning. Upon the 5:30am shuttle arriving, there was a rush of people to the van. Despite having our names on a list, the driver didn’t check the list, and due to others getting on who did not schedule their shuttle, we were bumped to the 6am shuttle. When telling the driver we were on the list, he shrugged and said there wasn’t anything he could do. Ended up Ubering over to the airport anyways. Other than that, our staff experience was good overall

Great location and shuttle to CLT airport! We booked this as a last minute stay for a flight early in the morning. We ended up cancelling our airport parking because it was cheaper to leave our car there. The rooms are older, and in need of a deep clean. It was a quiet and peaceful night sleep though. Front desk staff were great and pleasant. we felt welcome and safe, would return!

Front desk staff, Elisha and Kaylee, were incredibly kind when we arrived! They answered all our questions and helped us sort out some complications with our one night reservation. While we were eating breakfast, they made sure to greet everyone coming in & leaving. The free breakfast is your typical Hyatt Place buffet. We’ve been to a few now and the french toast sticks are always so good. The rooms are a little dated but also typical of Hyatt Place. Overall, we enjoyed our stay.

I must say that my experience was nothing short of perfect. From the moment I checked in, it was evident that the staff was committed to ensuring a pleasant and enjoyable stay for their guests. As a family traveler, I booked two rooms to accommodate my family and my brothers, and the front desk staff went above and beyond to fulfill my request of having the rooms situated next to each other. Their attentiveness and willingness to accommodate our needs were truly commendable, and it immediately set a positive tone for the rest of our stay. The rooms themselves were spacious and comfortable, providing ample space for everyone to relax and unwind. While the bathrooms were slightly on the smaller side, they still served their purpose effectively. Overall, the rooms exceeded my expectations in terms of comfort and provided a welcoming atmosphere throughout our stay. One of the highlights of our stay was the delicious breakfast served in the morning. It was a great way to start the day, with a variety of options that catered to different dietary preferences. The quality of the food was impressive, and the attentive staff ensured that everything was well stocked and maintained throughout the breakfast hours. What truly set this hotel apart was the exceptional service provided by the staff members. From the front desk to the housekeeping and the breakfast attendants, everyone we encountered was friendly, approachable, and genuinely dedicated to making our stay as enjoyable as possible. Their warm and welcoming demeanor made us feel valued as guests, and they were always ready to assist with any inquiries or requests we had. Overall, I highly recommend this hotel to fellow travelers. With its spacious and comfortable rooms, pleasant breakfast offerings, and above all, the outstanding service provided by the friendly staff, it offers a truly enjoyable and memorable experience. Whether you're traveling alone, with family, or on business, this hotel is sure to meet and exceed your expectations. I look forward to returning to this wonderful establishment on my future visits.

What a wonderful hotel! The staff is warm and welcoming. The area is well situated and near both Carowinds and the airport. There are several other Hyatts in the area, but this will be our choice every time we come to Charlotte. We have stayed at dozens of different Hyatt properties and (at least from a guest point of view) this hotel staff had the best camaraderie we have ever seen. During breakfast we could overhear the team's morning huddle and the care for each other between all staff members was apparent.

I booked this hotel a month in advance for concert on august 8th, the booking clearly stated that I would be charged upon check out no deposit. On my way to the hotel I received a charge that declined. (Money was on the card) I called the hotel as soon as I seen the charge a young man told me that my card was fine and valid. I even asked him to try to recharge the card. He reassured me that it was okay, that they only charge when you checkout. I arrived to the hotel an hour later only to find out that my reservation was canceled the manager or whoever had no interest in assisting me she said it’s been cancelled because we require a deposit 24 hours before check in. I explained that I JUST spoke to someone and they confirmed that it was okay. She was very short with me so I asked was there nothing that can be done and she said no. I walked out and another person in the parking lot experienced the same issue with no assistance as well. I WOULD NEVER BOOK HERE AGAIN

did a reservation starting on August 19 to September 2 of 2023 Reservation code 89076F71-3,to park my truck on the parking area on Hyatt Place Hotel Charlotte while I was on vacation out of the state. Unfortunately on August 20 of 2023 at 11:30@m I received a call from the front desk of the hotel from the supervisor who said that someone broke into my truck to the passenger back window. This of course it’s not a good feeling specially being on vacation I asked the lady if she knew what happened and she said they didn’t know I also ask about any video cameras and she also said they’re no cameras around the parking lot and they also don’t have any insurance,I also ask if this situation has happened before and she said it’s not the first time. I canceled my reservation and my money was returned and my son went and pick up my truck. I am very upset about the safety measures on this Hotel I also think they should not have any kind of contract on renting parking spaces to people who travel thinking that it’s a safe place and obviously is not. This situation ruined my whole vacation I don’t wish this to anyone else.